Customer Service Specialist - German Bilingual

Abbott · Taguig City, Philippines

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CommercialFull-timeCompany career page

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Role summary

Abbott seeks a bilingual customer service specialist to manage account support, order fulfillment, and customer inquiries for its rapid diagnostics division. The role involves resolving complex issues, coordinating across teams, and maintaining compliance with service level agreements across multiple regions.

What they're looking for

Bachelor's degree or equivalent qualification
3-5 years of customer service or related experience
Fluency in German, Italian, Spanish, French, or Dutch
Proficiency in Microsoft Office (Excel, Word, Outlook)
SAP or ERP system knowledge preferred
Experience in phone support environments
Strong attention to detail and multi-tasking ability

What you'll be doing

Manage assigned accounts including order fulfillment, service issues, and customer liaison activities
Monitor and resolve delivery blocks, billing issues, and incomplete orders using BI dashboards
Handle incoming and outbound customer communications via phone and email with professional follow-up
Create and verify export documentation including commercial invoices and certificates of origin
Escalate unresolved complex or high-impact issues to senior specialists and team leads

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What RoleLantern checked

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Date posted5 days ago

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