Customer Service Representative - Acute Care
Baxter · St Paul, MN
CommercialFull-time$51k–$70kCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Baxter seeks a Customer Service Representative for Acute Care to support respiratory health product inquiries from healthcare teams, biomedical engineers, and internal staff. The role involves technical troubleshooting, order processing, billing coordination, and customer problem-solving via phone and email.
What they're looking for
- Associate degree preferred in business or related field, or equivalent work experience
- 3+ years progressive customer service experience preferred
- Previous healthcare industry experience preferred
- JD Edwards system experience preferred
- Microsoft Office proficiency
- Knowledge of GPO, IDN, and pricing agreements
- Understanding of warranty guidelines and procedures
What you'll be doing
- Interface with customers, sales, and service representatives via phone and email to resolve inquiries
- Provide technical and troubleshooting support for acute care respiratory products
- Process purchase orders and enter orders for shipment and returns
- Identify order types for accurate billing and coordinate with billing teams
- Track deliveries and returns using shipping carrier systems
Privacy & handoff
This role links to Baxter's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.