Customer Service Representative 2

Thermo Fisher Scientific · Karnātaka, India

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CommercialFull timeCompany career page

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Role summary

Thermo Fisher Scientific seeks a Customer Service Representative II for third-shift support in Bangalore. The role involves handling customer inquiries, processing orders, managing quotations, and using ERP/CRM systems to ensure satisfaction across the service lifecycle.

What they're looking for

Minimum 1 year customer service experience, preferably in SSC or multinational environment
Government Body award or equivalent certification
Strong English written and verbal communication skills; European language proficiency valued
Proficiency in Microsoft Office applications
Experience with ERP systems (Oracle/SAP) beneficial; training provided
Excellent attention to detail and accuracy in data entry
Strong problem-solving abilities and multitasking under deadlines

What you'll be doing

Handle customer inquiries and serve as key contact point for internal and external customers
Process orders, manage quotations, and track shipments using ERP and CRM systems
Resolve customer issues and maintain data accuracy while ensuring satisfaction
Collaborate with cross-functional teams and contribute to process improvement initiatives
Support routine tasks independently and participate in cross-training activities as needed

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Date posted7 days ago

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