Customer Experience Specialist
Merit Medical · Remote
CommercialFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Merit Medical seeks a Customer Experience Specialist to manage incoming orders, resolve customer inquiries, and maintain account information for a medical device company. The role operates on a day shift in a virtual environment, supporting customers through multiple communication channels.
What they're looking for
- High school diploma or equivalent education
- Three years of customer service experience
- Strong written and verbal communication skills
- Proficiency with spreadsheets, word processing, and database software
- Excellent organizational skills and ability to multitask under time pressure
- Detail-oriented with high accuracy standards
- Call center experience strongly preferred
What you'll be doing
- Answer incoming calls promptly and process customer orders from multiple sources
- Resolve customer inquiries and issues efficiently and effectively
- Maintain and update customer account information and ensure data accuracy
- Track product shipments and coordinate requests with internal departments
- Respond to requests for product literature and samples
Privacy & handoff
This role links to Merit Medical's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.