Customer Experience Analyst
IQVIA · Porto Salvo, Portugal
CommercialFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
IQVIA seeks a Customer Experience Analyst to serve as a primary contact for pharmaceutical and healthcare clients, ensuring satisfaction and value realization through coordinated service delivery, issue resolution, and product adoption support across the organization's data and solutions portfolio.
What they're looking for
- Bachelor's degree in healthcare, life sciences, market research, statistics, data science, economics, or marketing
- 1-3 years of professional experience in client service, account management, or related business support roles
- Strong written and verbal communication skills with demonstrated relationship-building ability
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
- Fluent in Portuguese and English, both written and spoken
- Analytical capability to interpret data and address client business questions
- Ability to manage multiple priorities and coordinate across geographically distributed teams
What you'll be doing
- Serve as primary contact for clients using IQVIA data, software, and services, maintaining strong business relationships
- Coordinate client requests, queries, and issue resolution while ensuring timely and quality deliverable fulfillment
- Support client onboarding, training, and platform adoption to maximize value from IQVIA solutions
- Conduct service review meetings and client engagement activities to monitor performance and foster long-term partnerships
- Collaborate with internal teams and account managers to align on client priorities and identify commercial opportunities
Privacy & handoff
This role links to IQVIA's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.