Customer Care Specialist
Veracyte · Remote
Field & Technical ServiceRemoteCompany career page
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Veracyte seeks a Customer Care Specialist to serve as the primary support contact for healthcare providers and patients. The role involves managing customer inquiries, coordinating orders, and collaborating across internal teams to resolve issues and improve the customer experience.
What they're looking for
- Bachelor's degree preferred; relevant customer service experience may substitute
- Proficiency in phone, email, and fax communication
- Ability to manage multiple orders and cases simultaneously
- Strong interpersonal and problem-solving skills
- Experience collaborating across cross-functional teams
What you'll be doing
- Manage orders and cases from submission through completion with timely updates
- Handle inbound customer calls with empathy and resolve inquiries comprehensively
- Conduct outbound outreach to physician offices to address order issues
- Partner with Sales, Laboratory, and Billing teams to expedite resolutions
- Analyze customer feedback and trends to identify improvement opportunities
Privacy & handoff
This role links to Veracyte's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.