Customer Care Specialist
Veracyte · Remote
Field & Technical ServiceRemoteCompany career page
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Veracyte seeks a Customer Care Specialist to deliver support to healthcare providers and patients by managing orders, handling inquiries, and coordinating with internal teams. The role combines inbound and outbound customer communication with cross-functional collaboration to resolve issues and improve satisfaction.
What they're looking for
- Bachelor's degree preferred; relevant customer service experience may substitute
- Strong phone, email, and written communication skills
- Ability to manage multiple orders and cases simultaneously
- Empathy and professionalism when addressing customer inquiries
- Collaborative mindset with capability to work across departments
What you'll be doing
- Monitor and manage orders and cases from submission through completion
- Conduct outbound communication with physician offices to resolve order issues
- Handle inbound customer calls and provide comprehensive support
- Partner with Sales team to anticipate needs and enhance customer retention
- Collect and analyze customer feedback to identify improvement opportunities
Privacy & handoff
This role links to Veracyte's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.