Customer Care Specialist
Veracyte · Remote
Field & Technical ServiceRemoteCompany career page
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Veracyte seeks a Customer Care Specialist to support healthcare providers and patients through order management, inbound and outbound communications, and cross-functional collaboration. The role focuses on resolving customer inquiries efficiently while identifying trends to improve service delivery.
What they're looking for
- Bachelor's degree preferred; relevant customer service experience may substitute
- Strong phone communication and customer inquiry resolution skills
- Ability to manage multiple orders and cases concurrently
- Experience with outbound physician outreach and relationship building
- Proficiency in collecting and analyzing customer feedback for improvement
What you'll be doing
- Manage and monitor orders from submission through completion with timely updates
- Handle inbound customer calls with empathy and resolve inquiries comprehensively
- Conduct outbound communication with physician offices via phone, fax, and email
- Collaborate with Sales, Laboratory, and Billing teams to resolve issues promptly
- Analyze customer feedback and trends to identify actionable improvement strategies
Privacy & handoff
This role links to Veracyte's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.