Client Service Representative

IQVIA · Almaty, Kazakhstan

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Role summary

IQVIA seeks a Client Services Representative in Almaty to manage client relationships and ensure satisfaction through analytical insights and effective communication. The hybrid role requires bilingual proficiency and experience building lasting client partnerships.

What they're looking for

Bachelor's degree in a relevant field
3–7 years of client services or relationship management experience
Fluency in Russian and English; Kazakh preferred
Strong analytical and problem-solving capabilities
Excellent communication and interpersonal skills
Experience with data platforms, BI tools, or issue-tracking systems
Pharmaceutical industry background considered an asset

What you'll be doing

Serve as primary contact for client inquiries and requests
Analyze client data to identify trends and service improvement opportunities
Coordinate with internal teams to meet client needs efficiently
Build and maintain strong client relationships to foster loyalty
Prepare and deliver presentations, trainings, and reports demonstrating service value

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Date posted5 days ago

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