Associate Customer Success Manager

Zifo

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Role summary

Zifo seeks a Junior Customer Success Manager in South San Francisco to manage enterprise accounts within pharmaceutical and biotech sectors. The role focuses on account expansion, client relationship development, and coordinating service delivery across internal teams.

What they're looking for

1-3 years customer success or account management experience in software/product companies or life sciences consulting
Strong project management, written communication, and presentation skills
Detail-oriented with multitasking ability and self-directed work approach
Excellent organizational skills and collaborative team player mindset
Ability to influence stakeholders, build rapport, and drive desired outcomes

What you'll be doing

Conduct account mining activities to expand relationships beyond current contacts within customer organizations
Coordinate new customer engagement kickoff with internal delivery and success teams
Identify and propose value-add solutions and ROI opportunities for accounts
Manage customer relationship lifecycle including renewal processes and steering committee participation
Collaborate cross-functionally with service delivery, product partnerships, and subject matter experts on customer proposals and initiatives

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Date posted19 days ago

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