This Refund and Cancellation Policy explains how cancellations and refunds work for paid products on RoleLantern, operated by RoleLantern LLC (Texas, USA). It is part of the RoleLantern Terms of Use. Where a separate written order form or agreement applies to your purchase, that document controls to the extent it conflicts with this policy.
1. Current availability
Some features of the Platform are offered free of charge. Where paid products — such as job postings, subscriptions, sponsored placements, promotions, or resume-database access — are made available, the applicable fees, billing cycle, posting duration, renewal terms, and refund terms will be presented to you at the point of purchase or in an order form before you are charged.
2. Cancellation
You may cancel a subscription or recurring service at any time from your account settings or by contacting support@rolelantern.com. Cancellation stops future renewals. Unless the applicable order form states otherwise, cancellation takes effect at the end of the current paid billing period, and you retain access to the paid feature until that period ends. Cancelling a single, non-recurring purchase (such as an individual job posting) does not by itself entitle you to a refund except as described below.
3. Refunds
Unless a separate order form, promotion, or mandatory law provides otherwise:
- Fees for one-time purchases, including individual or sponsored job postings, are generally non-refundable once the posting has gone live or the service has begun.
- Subscription fees already charged for a current billing period are generally non-refundable, though you will not be charged for subsequent periods after you cancel.
- If a paid feature you purchased was not delivered due to a verified error on our part, contact support@rolelantern.com and we will, at our discretion, re-provide the feature or issue a prorated or full refund for the affected amount.
Refunds, where granted, are issued to the original payment method. Nothing in this policy limits any non-waivable refund or cancellation rights you may have under applicable consumer-protection law.
4. Suspension, termination, and non-payment
We may suspend or terminate paid services for non-payment, suspected fraud, chargebacks, violations of the Terms of Use or Acceptable Use Policy, or risk to users or the Platform. Where a suspension or termination results from your violation of our policies or applicable law, fees are non-refundable to the fullest extent permitted by law.
5. Chargebacks
If you believe you were charged in error, please contact us first at support@rolelantern.com so we can resolve it. Initiating a chargeback without first contacting us may result in suspension of your account pending resolution.
6. Changes and contact
We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase. Questions may be sent to support@rolelantern.com.