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Technical Solutions Manager

Becton Dickinson · Franklin Lakes

RoleLantern checked active
Medical DeviceunknownFull-time$120k–$192kCompany career page

RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.

Role summary

This Technical Solutions Manager role at BD Pharmaceutical Systems serves as the primary technical contact for regional customers, managing complaint resolution and coordinating cross-functional support. The position handles customer requests, Return Material Authorization processes, and product change initiatives while maintaining accountability for response times and satisfaction. Based in Franklin Lakes, New Jersey, the role requires independent problem-solving for the majority of issues, with escalation capabilities for complex matters.

What they're looking for

  • Bachelor's degree in Engineering or closely related field
  • Strong knowledge of Quality Management Systems, ISO standards, GMP, and regulatory requirements
  • Minimum 5 years customer-facing experience in B2B settings
  • Minimum 5 years in quality assurance, quality control, or regulatory compliance roles
  • Ability to travel up to 20%

What you'll be doing

  • Receive, analyze, and resolve customer technical requests and complaints independently
  • Manage Return Material Authorization processes and coordinate customer audits with manufacturing sites
  • Coordinate product change requests and track project success across customer portfolio
  • Facilitate communication between customers and internal support functions for complex issues
  • Monitor regulatory developments and advise customers on compliance impact

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RoleLantern checked active
RoleLantern checkedPay range listed
Date posted9 days ago
Last source check1 day ago
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