Technical Account Manager

Benchling · Boston, MA

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Role summary

Benchling seeks a Technical Account Manager in Boston to support enterprise life science customers post-implementation. The role involves managing complex accounts, optimizing platform adoption, and serving as the primary stakeholder contact for Success Package delivery and escalation management.

What they're looking for

Existing Benchling product expertise and familiarity
Proven ability to manage multiple enterprise customer accounts independently
Strong scientific background and understanding of biotech R&D workflows
Project management skills and experience with post-go-live customer support
Excellent communication and relationship-building abilities across organizational levels
Proficiency with AI tools and platforms in professional context

What you'll be doing

Serve as primary contact for Success Package delivery and escalation management across assigned accounts
Develop and maintain relationships with scientists, research leaders, IT managers, and other customer stakeholders
Proactively optimize customer Benchling instances and identify adoption risks or product gaps
Lead and execute optimization projects including tenant configuration and sprint-based accelerator initiatives
Coordinate with internal teams including Customer Success, Professional Services, and Support

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