Team Leader, Customer Service

Thermo Fisher Scientific · Selangor, Malaysia

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Role summary

Team Leader position in Southeast Asia customer service operations at Thermo Fisher Scientific. Drives order fulfillment, manages customer communications, supervises team performance, and leads process improvement initiatives in a fast-paced environment.

What they're looking for

Diploma in Logistics, Supply Chain, Life Science, or related field
5 years of customer service function experience
Proficiency in ERP systems such as SAP or Oracle E1
International trading knowledge
Fluent in English; additional languages (Mandarin, Bahasa Indonesian, Thai, Vietnamese) preferred
Strong problem-solving and active listening skills
Ability to multitask efficiently in fast-paced environments

What you'll be doing

Serve as primary contact for customers and channel partners via phone, email, and meetings
Manage quote-to-cash activities including orders, returns, replacements, and billing inquiries
Oversee daily team workflows, track KPIs, and ensure operational goals are achieved
Coach team members on development, conduct performance reviews, and build succession planning
Lead process improvement initiatives using Practical Process Improvement methodologies

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Date posted4 days ago

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