Strategic Customer Operations Specialist

Medtronic · New South Wales, Australia

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CommercialFull-timeCompany career page

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Role summary

Medtronic seeks a Strategic Customer Operations Specialist in Sydney to manage order-to-cash operations for assigned accounts. The role focuses on delivering exceptional customer experience, resolving operational issues, and partnering with internal teams across supply chain and finance functions.

What they're looking for

High school certificate (Year 12) minimum education
2 years relevant customer service or technical support experience
Strong process improvement and analytical mindset
Ability to manage multiple stakeholder relationships effectively
Experience with order management and operational performance tracking

What you'll be doing

Manage end-to-end order-to-cash performance for assigned customer accounts
Serve as primary operational contact for enterprise accounts, resolving OTC-related inquiries
Monitor and report on operational metrics including orders, backorders, deliveries, and disputes
Identify improvement opportunities and partner with internal teams on service enhancements
Prepare customer updates and operational reports with proactive communication

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What RoleLantern checked

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Date posted2 days ago

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