Sr. Spclst , Service Management

Merck · Rahway, NJ

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Field & Technical ServiceFull-time$117k–$184kCompany career page

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Role summary

Senior Specialist in Service Management at Merck will partner with scientists and IT stakeholders to identify and implement technology solutions for laboratory workflows and instrumentation. The role focuses on supporting lab computing systems, managing IT infrastructure for research activities, and ensuring operational excellence across laboratory environments.

What they're looking for

Minimum 5 years IT experience with lab computer systems expertise
2 years supporting GLP and GMP laboratory computer systems
Strong analytical and problem-solving skills for laboratory operations
Understanding of IT infrastructure supporting research activities
Ability to analyze business problems and define technology solutions
Experience partnering with business and IT stakeholders on lab technology deployment

What you'll be doing

Partner with scientists to identify and implement workflow improvement solutions
Support appropriate lab technologies and instrument management across research environments
Collaborate with IT functions and service vendors on consistent technical support
Analyze laboratory computer system issues and provide troubleshooting support
Align lab IT initiatives with strategic organizational objectives

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