Sr Customer Service Supervisor - France
Medtronic · Warsaw, Poland +2 more
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Medtronic seeks a Senior Customer Service Supervisor to lead a newly restructured technical support team across Warsaw, Paris, or Heerlen. The role involves managing customer service operations, developing team members, and driving performance in a highly regulated medical technology environment while supporting healthcare professionals.
What they're looking for
- Bachelor's degree plus 4+ years customer service/operations experience, or Master's with 2+ years relevant experience
- Demonstrated experience managing customer escalations and resolving complex operational issues
- Proficiency analyzing operational performance metrics and implementing service improvements
- Professional fluency in English and French plus at least one additional European language
- Proven collaboration with multiple stakeholder groups across organizational levels and functions
- Team management experience with direct supervision and performance accountability
What you'll be doing
- Lead, mentor, and develop customer service representatives and specialists to achieve performance targets and service excellence
- Manage daily operations, resource allocation, service levels, and key performance indicators
- Handle complex customer escalations and coordinate resolution with internal and external stakeholders
- Drive process improvement initiatives, system changes, and organizational transformations within the team
- Ensure compliance with quality standards, regulatory requirements, audit expectations, and company policies
Privacy & handoff
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