Sr. Customer Service Representative
Thermo Fisher Scientific · Karnātaka, India
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Thermo Fisher Scientific seeks a Senior Customer Service Representative in Bangalore to provide comprehensive support across the customer lifecycle, including order management, quotations, and data maintenance. The role involves collaborating with cross-functional teams to deliver high-quality service in a standard office environment.
What they're looking for
- Minimum 4 years customer service experience in shared service center or multinational environment
- Business Administration, Arts, Science, or related field preferred
- Strong English written and verbal communication skills
- Proficiency with Microsoft Office applications
- Experience with ERP systems and CRM platforms preferred
- Excellent problem-solving abilities and attention to detail
- Strong organizational skills with ability to prioritize multiple tasks
What you'll be doing
- Provide exceptional customer support throughout the customer lifecycle
- Handle order administration, quotations, and master data maintenance
- Collaborate with cross-functional teams to deliver outstanding service
- Manage complex customer requirements and escalations professionally
- Maintain data accuracy and quality standards while meeting service level agreements
Privacy & handoff
This role links to Thermo Fisher Scientific's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.