Sr Customer Service Representative_Order Management Spain

Thermo Fisher Scientific · Budapest, Hungary

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Role summary

Thermo Fisher Scientific seeks a Senior Customer Service Representative for its Budapest Shared Service Center to manage order administration, quotations, and customer interactions across the product lifecycle. The role involves handling complex requests, coordinating with internal partners, and maintaining high service standards in a Monday-Friday office environment.

What they're looking for

Minimum 2-3 years customer service experience in shared service center or multinational office setting
Fluency in Spanish, written and spoken
Proficiency with Microsoft Office and CRM systems
Strong attention to detail, problem-solving, and multitasking abilities
High school diploma; Bachelor's degree preferred
Experience with ERP systems preferred but not required

What you'll be doing

Deliver exceptional customer service for order management, quotations, and master data administration
Process complex customer requests, manage escalations, and coordinate with sales, distribution, and finance teams
Maintain accurate data and operational compliance while meeting daily, weekly, and monthly performance metrics
Develop training materials and support onboarding of new team members
Participate in cross-training and support assignments as needed to meet seasonal business demands

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Date posted2 days ago

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