Sr. Customer Service Representative - Order Management (Nordic countries)

Thermo Fisher Scientific · Budapest, Hungary

RoleLantern checked active

CommercialFull timeCompany career page

RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.

Role summary

Thermo Fisher Scientific seeks a Senior Customer Service Representative for its Budapest Shared Service Center to manage order administration, quotations, and master data for Nordic clients. The role involves handling complex customer requests, coordinating across departments, and maintaining high service standards in a standard office environment.

What they're looking for

Fluency in one Nordic language (Swedish, Danish, Finnish, or Norwegian)
Minimum 2–3 years customer service experience in SSC or multinational setting
High school diploma required; Bachelor's degree preferred
Proficiency with Microsoft Office and CRM systems
Strong written and verbal communication with attention to detail
Problem-solving ability, multitasking under deadlines, and team collaboration skills
ERP system experience preferred but not required

What you'll be doing

Deliver exceptional customer service for order management, quotations, and master data administration
Handle complex customer requirements and escalations, coordinating with sales, distribution, and finance teams
Maintain high data accuracy and quality through system proficiency and process adherence
Monitor daily/weekly/monthly KPIs and contribute to efficiency initiatives
Participate in cross-training and support for seasonal business needs as required

Privacy & handoff

This role links to Thermo Fisher Scientific's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.

What RoleLantern checked

This role is listed from an approved source. RoleLantern checks that the application link is live and how recently the role appeared — the employer has not confirmed it directly on RoleLantern.

RoleLantern checked active

RoleLantern checkedNeeds clarity

Date posted2 days ago

Last source checkToday

Salary listedNeeds clarity

Location clearClear

Something look off? Let us know and we may ask the employer to verify it.

See how you match this role

Upload your CV to see which of this role's requirements your background supports, where there may be gaps, and what needs clarification. Private by default — we never sell your CV.

See my match