Sr Customer Service Representative (French)
Thermo Fisher Scientific · Lagunilla, Costa Rica
CommercialFull timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Thermo Fisher Scientific seeks a Senior Customer Service Representative based in Costa Rica to manage customer lifecycle activities including orders, quotations, and invoicing. The role requires bilingual English and French proficiency and involves coordinating with cross-functional teams to resolve inquiries and maintain service standards.
What they're looking for
- Professional bilingual proficiency in English and French (minimum B2 level, written and verbal)
- Minimum 2 years customer service experience in shared service center or multinational environment
- High school diploma or equivalent
- Proficiency in Microsoft Office applications
- Strong problem-solving and multi-priority management skills
- Excellent attention to detail and data accuracy commitment
- Experience with ERP systems and CRM platforms preferred
What you'll be doing
- Provide customer service for order management, quotations, invoicing, and master data maintenance
- Manage customer inquiries and escalations within established service levels and procedures
- Coordinate with Sales, Commercial, Distribution, and Finance teams to resolve complex requests
- Develop proficiency in CRM and ERP systems to support customer operations
- Meet daily, weekly, and monthly KPIs and SLAs while identifying process improvement opportunities
Privacy & handoff
This role links to Thermo Fisher Scientific's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.