Sr customer Service Portuguese
Johnson & Johnson · Distrito Capital, Colombia
CommercialFull-timeCompany career page
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Role summary
Senior customer service representative needed in Bogotá to manage customer operations including order processing, billing, and issue resolution. Reports to customer service leadership and collaborates cross-functionally to deliver high-quality support while driving continuous process improvements.
What they're looking for
- Bachelor's degree in business administration, international business, industrial engineering, or logistics
- Advanced proficiency in Portuguese language
- 2-4 years customer service, order management, supply chain, or logistics operations experience
- ERP systems knowledge, preferably SAP
- Proficient in Microsoft Office, especially Excel and Outlook
- Availability for hybrid work arrangement
What you'll be doing
- Manage complete customer order lifecycle including creation, processing, tracking, and delivery coordination
- Administer billing processes including invoice issuance, corrections, and credit/debit note coordination
- Resolve customer inquiries and incidents related to orders, returns, claims, and operational requests
- Collaborate with internal teams across logistics, warehousing, operations, quality, and finance
- Participate in continuous improvement initiatives to optimize processes and enhance customer experience
Privacy & handoff
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