Sr Associate IS Prog Analyst

Amgen · Hyderabad, India

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IT & SoftwareFull-timeCompany career page

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Role summary

This senior-level role supports Salesforce production systems and integrated platforms, focusing on technical issue resolution, data flow analysis, and impact assessment. The analyst will triage incidents, perform root cause analysis, conduct data quality validation, and serve as a liaison between business and technical teams in an Agile environment. The position requires 5–9 years of experience with Salesforce administration, SQL, integration concepts, and incident management tools.

What they're looking for

5-9 years in business analysis, program analysis, or support roles
Salesforce production support and administration experience
SQL and data analysis tools proficiency
Technical data flow analysis and issue triaging expertise
Incident management tools experience (ServiceNow or JIRA)
Strong analytical and problem-solving capabilities
Production-critical issue handling under pressure

What you'll be doing

Provide L2/L3 production support for Salesforce applications and integrated systems
Perform issue triaging, prioritization, and root cause analysis with preventive recommendations
Analyze end-to-end data flows across systems to identify integration and pipeline issues
Conduct impact analysis for changes, defects, and enhancements across technical and functional areas
Develop reports, dashboards, and ad-hoc analysis using SQL and analytics tools

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Date posted30 days ago

Last source check1 day ago

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