Spécialiste des programmes de soutien aux patients/ Patient Program Specialist

Merck · Kirkland (16750 Transcanada), Canada

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Medical AffairsFull-time$74k–$111kCompany career page

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Role summary

Merck seeks a Patient Program Specialist in Kirkland, Quebec to oversee patient support programs, manage cross-functional partnerships, and ensure compliance with regulatory requirements. The role involves optimizing program performance, coordinating with healthcare providers, and supporting continuous operational improvements.

What they're looking for

Bachelor's degree required, preferably in health or life sciences
1-3 years healthcare industry experience; pharmaceutical industry experience preferred
Experience collaborating with healthcare professionals in clinical or commercial settings
Knowledge of Canadian healthcare system and public/private reimbursement processes preferred
Fluent French language skills required
Expertise in patient clinical pathways, pharmaceutical services, or patient support navigation

What you'll be doing

Support and manage assigned patient support programs, overseeing performance, risk management, and continuous improvement initiatives
Collaborate cross-functionally to identify unmet patient and healthcare provider needs and optimize program offerings
Manage patient support program vendors, including risk assessments, mitigation plans, and issue resolution
Develop and maintain program documentation, ensuring compliance with internal policies, industry codes, and regulatory requirements
Train field teams and clients on program objectives, enrollment processes, and services; respond to healthcare provider inquiries regarding program access and operational issues

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Date posted6 days ago

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