Specialist Training and Coaching
Johnson & Johnson · Raritan, NJ +3 more
CommercialFull-time$65k–$105kCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
DePuy Synthes seeks a Specialist Training and Coaching professional to serve as a subject-matter expert in customer service policies and procedures. The hybrid role combines training delivery, quality monitoring, performance coaching, and data-driven process improvement across multiple sites.
What they're looking for
- Subject-matter expertise in customer service policies and procedures
- Experience with training delivery in virtual, face-to-face, and computer-based formats
- Proficiency in quality monitoring and performance data analysis
- Strong written and verbal communication skills
- Ability to conduct troubleshooting and root cause analysis
- Experience with coaching and performance management
What you'll be doing
- Serve as subject-matter expert for policies, procedures, and complex customer inquiries
- Lead and facilitate training sessions across multiple formats for new hires and continuing education
- Monitor call and transaction quality against standards; document findings and enter data
- Conduct one-on-one coaching to improve individual and team performance
- Analyze metrics to identify gaps and drive process improvements through data-driven action plans
Privacy & handoff
This role links to Johnson & Johnson's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.