Specialist, Technical Support Analyst(engineering)

Merck · Hyderabad (hitec City Raidurg), India

RoleLantern checked active

Field & Technical ServiceFull-timeCompany career page

RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.

Role summary

Merck seeks a Technical Support Analyst to provide day-to-day technical support for enterprise applications across manufacturing, engineering, and operations. The role involves troubleshooting, system administration, lifecycle delivery assistance, compliance documentation, and coordination with product teams and vendors.

What they're looking for

Technical support or systems administration experience with enterprise applications
Understanding of SDLC, GMP/GxP compliance, and change-control processes
Troubleshooting skills across application configuration, integrations, and infrastructure
Familiarity with cloud services, SaaS platforms, and vendor-managed systems
Strong documentation and communication skills for cross-functional collaboration

What you'll be doing

Respond to user incidents and service requests, diagnose issues, and deploy fixes within agreed SLAs
Assist with application configuration, system integrations, testing, and full lifecycle delivery activities
Execute system upgrades, patches, and releases with impact assessment and post-release verification
Prepare and maintain SDLC and GMP compliance documentation, test evidence, and audit-ready records
Monitor service health, escalate technical issues to vendors and Level 3 specialists, and maintain runbooks

Privacy & handoff

This role links to Merck's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.

What RoleLantern checked

This role is listed from an approved source. RoleLantern checks that the application link is live and how recently the role appeared — the employer has not confirmed it directly on RoleLantern.

RoleLantern checked active

RoleLantern checkedNeeds clarity

Date posted4 days ago

Last source checkToday

Salary listedNeeds clarity

Location clearClear

Something look off? Let us know and we may ask the employer to verify it.

See how you match this role

Upload your CV to see which of this role's requirements your background supports, where there may be gaps, and what needs clarification. Private by default — we never sell your CV.

See my match