Specialist, IT Service Management (m/f/d)
Merck · Burgwedel, Germany
IT & SoftwareFull-timeCompany career page
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Merck seeks an IT Service Management Specialist for its Burgwedel site to ensure smooth operations and excellent user experience. The role bridges IT and business functions, managing infrastructure, supporting end users, and driving continuous service improvement across pharmaceutical operations.
What they're looking for
- Bachelor's degree in computer science, information systems, or equivalent practical experience
- Several years of professional experience in IT support and IT Service Operations
- Solid knowledge of PC/laptop hardware, peripherals, basic network and server technologies
- Practical experience with IT service processes and ITSM tools such as ServiceNow
- Fluent German and proficient English, both written and spoken
- Strong customer orientation with clear communication across diverse stakeholders
- Self-driven, structured, reliable approach with collaborative team spirit
What you'll be doing
- Ensure smooth IT operations and excellent user experience at the Burgwedel site
- Operate and support local IT infrastructure including end user devices, network, servers, and lab/office systems per global standards
- Apply IT Service Management processes for incident, problem, request, change, and configuration management
- Act as interface between IT and business functions to translate requirements into IT solutions
- Provide hardware and software support to end users and coordinate external service providers
Privacy & handoff
This role links to Merck's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.