Snr IPT Project Coordinator
IQVIA · Manila, Philippines
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Role summary
IQVIA seeks a Senior IPT Project Coordinator in Manila to deliver second-tier and complex technical support, manage end-user requests, and drive system improvements. The role requires a bachelor's degree in computer science or equivalent experience, strong communication skills, and analytical capabilities to support internal and external stakeholders. Night shift availability (either 10 PM–7 AM or 2 PM–11 PM Philippines Time) is required based on operational needs.
What they're looking for
- Bachelor's degree in Computer Science or related field, or equivalent experience
- Strong listening and customer communication skills
- Forecasting and measurement abilities to track timelines and priorities
- Independent work capability in fast-paced environment with minimal supervision
- Analytical and problem-solving skills with written and oral presentation abilities
- Technical aptitude to translate business requirements for developers and testers
- Ability to synthesize complex data into actionable insights
What you'll be doing
- Handle non-routine and complex technical end-user support requests
- Guide end-users on application functionality and procedural topics within assigned scope
- Escalate incidents and requests to higher-level support per established protocols
- Perform system checks, quality control tasks, user acceptance testing, and validation activities
- Collect activity measurements, report progress to management, and drive process improvements
Privacy & handoff
This role links to IQVIA's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.