Site Account Representative I
Thermo Fisher Scientific · Norwood, MA
CommercialFull timeCompany career page
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Role summary
Site Account Representative I position with Unity Lab Services, a Thermo Fisher Scientific division, based in Norwood, Massachusetts. Serves as on-site asset management resource for customer accounts, coordinating laboratory instrument services, maintaining inventory systems, and supporting operational excellence in life science environments.
What they're looking for
- Bachelor's degree required; science-related field preferred
- Experience in life science or healthcare environment preferred
- Proficiency in Microsoft Office suite and computerized maintenance management systems
- Effective communication and interpersonal skills across personnel levels
- Physical capability to lift up to 50 lbs and work in laboratory settings
- Problem-solving abilities with commitment to customer satisfaction and safety compliance
What you'll be doing
- Coordinate laboratory instrument maintenance schedules and track work orders for key customer accounts
- Maintain accurate asset records and ensure compliance with regulatory guidelines and contracts
- Support quarterly business reviews and analyze customer performance metrics
- Build relationships with scientists, vendors, and internal teams to ensure seamless operations
- Contribute to continuous improvement initiatives based on operational data
Compensation$23.00–$34.56 hourly
Privacy & handoff
This role links to Thermo Fisher Scientific's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.