Service Support Manager

Bio-Techne · San Jose, CA

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Field & Technical ServiceFull-time$71k–$117kCompany career page

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Role summary

Bio-Techne seeks a Service Support Manager to provide technical leadership and field support for assigned product lines in life sciences instrumentation. The role manages complex escalations, connects global service teams with engineering partners, and ensures sustainable technical support across the product lifecycle.

What they're looking for

Bachelor's degree in Engineering, Bioengineering, Biological Sciences, or related field with 2+ years relevant experience
5+ years relevant experience in Life Science, Medical Device, or cGMP environment without required degree
Demonstrated troubleshooting expertise with complex instrument systems and root cause analysis
Knowledge of ProteinSimple instrumentation, service workflows, and field support practices highly desirable
Strong verbal and written communication skills with ability to translate technical information for diverse audiences
Cross-functional collaboration skills and experience managing global team relationships and ambiguous technical situations
Proficiency with CRM databases and Microsoft Office applications

What you'll be doing

Own technical support and escalations for assigned product lines, leading field investigations and issue resolution
Represent Field Service in new product introductions and development to ensure serviceability and field readiness
Develop and maintain service documentation, technical resources, training programs, and certification curricula
Support global Field Service regions by connecting needs with internal teams and driving issue resolution
Monitor field performance and escalations to identify improvement opportunities in products, processes, and training

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