Senior Global Support Engineer, Digital Pathology

Danaher · Newcastle Upon Tyne, UK

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Role summary

Leica Biosystems seeks a Senior Global Support Engineer for Digital Pathology to provide advanced technical support and resolve complex escalations for the Aperio and CytoVision product lines. The role involves third-level troubleshooting, service readiness for new products, and cross-functional collaboration to improve support processes and documentation.

What they're looking for

Bachelor's degree in engineering or scientific discipline, or equivalent relevant experience
Minimum five years in technical support, field service, or hardware/software engineering
Strong IT infrastructure, networking, and software configuration knowledge
Ability to investigate complex technical issues independently with minimal supervision
Excellent written and verbal communication for global audiences
Medical device or regulated environment experience preferred
Hands-on experience with Digital Pathology systems, Windows Server, Linux, or SQL preferred

What you'll be doing

Resolve complex Business Unit escalations, providing expert technical guidance and field communications
Own service readiness for change requests and new product development projects
Partner with R&D, Quality, and Product Management to document defects and improvements
Develop support processes and technical documentation; participate in continuous improvement activities

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Date posted2 days ago

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