Senior Customer Service Representative – Export Order Management and Fulfilment Team
Thermo Fisher Scientific · Budapest, Hungary
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
Senior Customer Service Representative supporting export order management and fulfillment at a Shared Service Center in Budapest. Manages the complete order lifecycle including processing, logistics coordination, shipping administration, and customer communication while collaborating across internal teams and external partners.
What they're looking for
- Proven experience in export order management or customer service in international logistics
- Proficiency with ERP and CRM systems for order and customer data management
- Strong written and verbal communication skills in English; Hungarian beneficial
- Ability to manage complex customer requirements and resolve order-related issues
- Experience coordinating with multiple stakeholders including logistics providers and sales teams
- Demonstrated proactive problem-solving and customer-focused mindset
What you'll be doing
- Process export orders accurately while ensuring compliance with international shipping procedures and company policies
- Coordinate with logistics partners, freight forwarders, and internal teams to ensure timely shipment execution
- Monitor order status throughout lifecycle and communicate updates and resolutions to stakeholders
- Investigate and resolve customer inquiries, shipping issues, and delivery discrepancies professionally
- Maintain accurate records in ERP and CRM systems for customers, orders, and shipments
Privacy & handoff
This role links to Thermo Fisher Scientific's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.