Senior Client Services Specialist, OEM IVD

Thermo Fisher Scientific · Oslo, Norway

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Role summary

Senior Client Services Specialist role supporting OEM IVD business at Thermo Fisher Scientific in Oslo. The position involves managing customer relationships, coordinating order execution, and liaising across internal teams to ensure customer satisfaction and revenue delivery in a regulated diagnostics environment.

What they're looking for

Experience in customer service, sales support, order management, or project coordination
Ability to manage complex customer inquiries and coordinate across multiple stakeholders
Strong commercial acumen and understanding of revenue execution goals
Excellent communication and relationship-building skills with customers and partners
Detail-oriented with structured approach, strong follow-up, and ownership mindset
Experience with ERP systems, customer portals, and MS Office
Background in life sciences, diagnostics, IVD, or regulated industries preferred

What you'll be doing

Serve as primary contact for selected customers and Business Development Managers
Coordinate purchase orders, forecasts, shipments, product samples, documentation, and troubleshooting
Manage complaints, deviations, and quality issues across customer base
Liaise with Sales, Supply Chain, Logistics, Finance, Technical Support, and Quality teams
Identify recurring customer and process issues to drive workflow improvements

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Date posted3 days ago

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