Senior Client Operations Manager - Biotech
IQVIA · West Lothian, UK +2 more
Clinical OperationsFull-timeCompany career page
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Role summary
IQVIA seeks a Senior Client Operations Manager to oversee client relationships and project delivery across their laboratories division. The role involves managing operational and financial aspects of biotech studies, coordinating with global teams, and ensuring service excellence through performance tracking and process improvement.
What they're looking for
- Bachelor's degree in sciences or related field
- Minimum 7 years clinical or research industry experience
- At least 5 years project management experience
- Strong organizational, analytical, and problem-solving capabilities
- Ability to communicate effectively across departments and with global clients
- Experience establishing and maintaining professional working relationships
What you'll be doing
- Manage client relationships and oversee operational and financial project delivery across the portfolio
- Participate in client committees and operational meetings to ensure quality global study delivery
- Track performance metrics, service level agreements, and drive process improvements
- Coordinate with internal teams and business development on lessons learned and best practices
- Participate in client meetings including bid defense, capability presentations, and audit support
Privacy & handoff
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