Senior Associate Quality Complaints
Amgen · Hyderabad, India
QualityFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Senior Associate Quality Complaints role at Amgen involves managing end-to-end global complaint processes and conducting low to medium complexity investigations. The position ensures compliance with quality operating standards while driving continuous improvement and translating market feedback across the organization.
What they're looking for
- Master's degree with 1-3 years quality experience, or Bachelor's degree with 3-5 years quality experience, or Diploma with 7-9 years quality experience
- Quality or manufacturing experience in biotech, medical device, or pharmaceutical industry
- Bachelor's degree in science field (preferred)
- Understanding of quality management systems and applicable manufacturing/testing processes
- Ability to manage workload to timelines and operate in matrixed team environments
- Demonstrated ability to deliver timely, high-quality results and translate feedback into efficient processes
What you'll be doing
- Own and implement end-to-end global complaint process and management system across Amgen
- Conduct low to medium complexity complaint investigations and determine escalation requirements
- Evaluate and ensure complaint records align with applicable procedures and quality standards
- Support assigned projects and project tasks with proactive communication and status tracking
- Review and manage controlled document workflows in CDOCS system per SOP requirements
Privacy & handoff
This role links to Amgen's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.