Salesforce Platform & Engagement Manager, Switzerland
AstraZeneca · Baar, Switzerland
IT & SoftwareFull-timeCompany career page
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Role summary
AstraZeneca seeks a Salesforce Platform & Engagement Manager in Switzerland to lead the transition to a modern customer engagement platform. This strategic role combines platform ownership, business transformation, and change leadership to drive adoption and optimize engagement capabilities across commercial, medical, and digital teams.
What they're looking for
- Strong expertise in customer engagement platforms in pharma, biotech, or life sciences
- Experience leading platform transformations, implementations, or migration programs
- Business analysis, process design, and requirements-gathering capabilities
- Proven expertise in organizational change management and adoption strategies
- Ability to influence across functions and align business and technology stakeholders
- Understanding of customer engagement data quality, reporting, and business processes
- Customer engagement platform certifications or related digital platform qualifications
What you'll be doing
- Act as local business owner and subject-matter expert for Salesforce customer engagement platform
- Lead local business readiness and coordinate transition activities including process mapping and testing
- Define and improve customer engagement processes to enhance user experience and simplify workflows
- Develop and execute change management strategy, training programs, and adoption monitoring
- Establish reporting requirements, dashboards, and data quality standards with business teams
Privacy & handoff
This role links to AstraZeneca's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.