Regional Service Manager - Eastern Canada
Thermo Fisher Scientific · Saint-Laurent, Canada
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Role summary
Regional Service Manager position based in Saint-Laurent, Quebec, leading a field service team delivering technical support and maintenance for analytical instruments across Eastern Canada. Combines team leadership, business development, and customer relationship management to grow service revenue and ensure operational excellence.
What they're looking for
- Advanced degree plus 6 years technical service experience, or bachelor's degree plus 8 years in analytical instruments or laboratory equipment
- 3-5 years proven people management experience leading field service teams
- Strong technical aptitude understanding complex analytical instrumentation
- Demonstrated success growing business and achieving revenue targets
- Proficiency with CRM systems, Microsoft Office, and service management tools
- Valid driver's license, clean driving record, and ability to travel 25-50% within territory
- Bilingual fluency in English and French
What you'll be doing
- Manage and coach field service engineers providing installation, maintenance, repairs, and customer support
- Develop and execute service strategies to grow revenue and enhance customer satisfaction
- Implement continuous improvement initiatives while maintaining quality and safety standards
- Collaborate with sales, technical support, and stakeholders on service delivery optimization
- Build strong customer relationships and resolve complex technical and operational issues
Privacy & handoff
This role links to Thermo Fisher Scientific's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.