Regional Manager, Clinical Excellence - West

Outset Medical · Remote Location

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Role summary

Regional Manager position leading clinical excellence efforts across the Western U.S. for a dialysis medical device company. Responsibilities include managing clinical excellence staff, building customer relationships, supporting sales initiatives, and driving customer satisfaction through structured processes and cross-departmental collaboration.

What they're looking for

Leadership experience managing clinical or customer-facing teams
Background in dialysis, nephrology, or healthcare operations
Proven account management and customer success track record
Ability to travel frequently throughout assigned Western U.S. territory
Strong relationship-building and communication skills

What you'll be doing

Lead and supervise clinical excellence managers across the Western region
Partner with customers to maintain high standards of patient care and satisfaction
Collaborate with sales team on account management and long-range planning
Develop and implement processes to drive customer loyalty and retention
Work with other departments to support company strategic objectives

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