Program Manager, Client Services
IQVIA · New Providence, NJ
Corporate & BusinessFull-time$85k–$90kCompany career page
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Role summary
Program Manager managing client relationships and call center operations within IQVIA's patient support services division. The role involves staff supervision, workflow coordination, quality monitoring, and strategic client engagement for pharmaceutical access and affordability programs.
What they're looking for
- Bachelor's degree or equivalent education and work experience
- 5-7 years pharmacy, healthcare, or related industry experience
- Call center management or supervisory experience
- Understanding of insurance adjudication and co-pay claims processing
- Strong analytical and problem-solving skills with exceptional communication
- Data entry proficiency with typing speed of 30+ wpm
- Experience with IQVIA data and products preferred
What you'll be doing
- Establish work procedures and oversee daily workflow for specific manufacturer programs
- Schedule staff and manage overtime to control operational expenses
- Monitor and review call center interactions with patients, providers, and payers for quality assurance
- Act as primary point of contact and provide strategic client management with quarterly business reviews
- Update standard operating procedures per client requests and protocol changes
Privacy & handoff
This role links to IQVIA's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.