Product Support Technical Advisor II
IQVIA · Marietta, GA
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Role summary
Provide advanced technical support for enterprise laboratory applications and integrated systems supporting U.S. lab operations in a hybrid Marietta, Georgia role. Resolve high-priority production incidents, perform onsite troubleshooting, conduct root cause analysis, and coordinate with cross-functional teams to maintain critical workflows. Requires a bachelor's degree in computer science or equivalent experience, 6–10+ years in senior product support, and expertise in Windows, SQL/Oracle, cloud platforms, and ITIL processes.
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