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Product Support Specialist

Stryker · London +3 more

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Medical DeviceunknownFull-timeCompany career page

RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.

Role summary

This field-based position supports Stryker's Joint Replacement business by providing clinical and technical assistance for Hip, Knee, and Mako robotic products to orthopaedic surgeons and hospital staff. The specialist delivers pre- and intra-operative guidance, trains users on equipment, and grows existing customer accounts through relationship-building and technical expertise while meeting annual sales targets.

What they're looking for

  • Excellent spoken and written English communication skills
  • Valid driver's license and willingness to travel
  • Operating room experience preferred
  • Sales skills with ability to build customer relationships
  • Analytical and planning abilities with strong teamwork orientation
  • Self-motivated with high organizational and learning skills

What you'll be doing

  • Provide clinical and technical support to surgeons and hospital staff before, during, and after Mako robotic surgical procedures
  • Train users on Mako robot setup, operation, and intra-operative activities; prepare pre-operative CT scans and assist with implant planning
  • Troubleshoot technical issues independently or escalate to Field Service; partner with service teams on maintenance and problem resolution
  • Promote hip and knee joint replacement products to orthopedic surgeons and develop existing customer accounts through technical expertise
  • Meet annual sales targets and KPIs; plan and prioritize customer support activities in collaboration with sales team and management

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What RoleLantern checked

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RoleLantern checked active
RoleLantern checkedNeeds clarity
Date posted8 days ago
Last source check1 day ago
Salary listedNeeds clarity
Location clearClear
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