Platform Engineer - Customer Service
Johnson & Johnson · Raritan, NJ +50 more
CommercialFull-time$102k–$177kCompany career page
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Role summary
Johnson & Johnson seeks a Platform Engineer for Customer Service to lead the technical architecture and engineering strategy of an AI-powered customer experience platform built on Microsoft Dynamics. This global role focuses on establishing scalable infrastructure, reusable services, and enterprise standards to unify fragmented commercial systems across MedTech.
What they're looking for
- 7+ years delivering enterprise-scale digital products, platforms, and distributed systems
- 4+ years as lead architect, principal engineer, or engineering lead responsible for platform architecture
- 2+ years developing and using AI agents and orchestration platforms
- Experience leading large-scale platform modernization initiatives and establishing enterprise standards
- Track record building reusable platforms, frameworks, SDKs, and developer ecosystems
- Experience operating within highly regulated or complex enterprise environments
What you'll be doing
- Define and evolve technical architecture for the Butterfly CXM platform on Microsoft Dynamics
- Establish engineering strategy for shared service integration and gateway services at enterprise scale
- Build foundational frameworks, SDKs, APIs, and developer platforms supporting platform adoption across pods
- Lead development of reusable agent frameworks and integration strategies for AI capabilities
- Partner with AI Core teams to implement governed agent execution, observability, and security controls
Privacy & handoff
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