Patient Support Eligibility Specialist, CAR-T Patient Support Solutions - Johnson & Johnson HCS, Inc.
Johnson & Johnson · Horsham, PA
Medical AffairsFull-timeCompany career page
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Role summary
Johnson & Johnson seeks a Patient Support Eligibility Specialist for its CAR-T patient support program in Horsham, Pennsylvania. The role manages eligibility verification, enrollment, and consent documentation for cancer patients and caregivers, providing compassionate support throughout early treatment phases.
What they're looking for
- Strong communication and interpersonal skills with empathy and sound judgment
- Attention to detail and ability to maintain accurate medical records and documentation
- Knowledge of healthcare compliance, privacy requirements, and patient data handling
- Proficiency with case management systems and data entry
- Ability to work flexible rotating shifts, Monday-Friday 8:00 a.m. to 8:00 p.m.
- Adaptability to learn medical programs and resolve routine patient issues independently
What you'll be doing
- Manage patient eligibility, enrollment, and consent processes during early CAR-T treatment phases
- Serve as primary contact for assigned patients and caregivers, responding to inquiries and guiding enrollment
- Onboard and maintain relationships with Certified Treatment Centers through education and process documentation
- Enter and maintain accurate patient information in case management systems per compliance standards
- Coordinate handoffs to travel and reimbursement support specialists and escalate complex cases to supervisors
Privacy & handoff
This role links to Johnson & Johnson's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.