Patient Support Assistant - Plovdiv
IQVIA · Sofia, Bulgaria
Medical AffairsFull-timeCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
IQVIA seeks a Patient Support Assistant in Plovdiv to deliver nonclinical administrative and logistic support to patients with chronic diseases. The role involves face-to-face meetings at healthcare facilities, phone communication, and documentation in digital systems to help patients navigate treatment pathways.
What they're looking for
- Secondary education diploma minimum
- Excellent written and oral communication skills
- Strong computer literacy with MS Office proficiency
- Ability to work with diverse patient populations across ages and backgrounds
- High attention to detail in documentation and record-keeping
- Fluent Bulgarian and intermediate English (B1 level)
What you'll be doing
- Provide face-to-face support and assistance to enrolled patients at hospitals in Plovdiv
- Coordinate and prepare documentation, laboratory arrangements, and appointment reminders
- Conduct regular follow-up calls to track document validity and explain next steps in treatment
- Record patient details and activities in CRM systems and prepare weekly and monthly reports
- Report adverse events or complications within 24 hours or per manufacturer guidelines
Privacy & handoff
This role links to IQVIA's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.