Patient Success Specialist-Temp
Natera · Remote
Medical AffairsRemoteCompany career page
The apply link worked recently (not employer-confirmed).
Role summary
Natera seeks a Patient Success Specialist (temporary) to manage patient eligibility verification, payer claims, and escalation resolution. The role involves coordinating across departments, handling patient inquiries, and ensuring compliance with regulatory requirements in a remote setting.
What they're looking for
- Bachelor's degree or equivalent professional experience
- Minimum 2 years call center experience in inbound and outbound roles
- Minimum 2 years Salesforce experience
- Medical billing and coding background, preferably skilled nursing
- Strong Medicare and Medicaid knowledge
- Excellent customer service skills and phone communication abilities
- Ability to manage stress and multitask in fast-paced environment
What you'll be doing
- Perform patient eligibility verifications with payers and manage claim submissions and investigations
- Address and resolve patient, sales, clinic, and executive inquiries and escalations with urgency
- Coordinate workflow between departments to expedite project efficiencies and case resolution
- Conduct patient outreach via multiple communication channels (phone, email, SMS) to resolve escalated issues
- Maintain escalation status updates for internal leaders and stakeholders
Privacy & handoff
This role links to Natera's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.