OtC Collections Specialist with Polish (1 year contract)
Merck · Prague, Czechia
Corporate & BusinessFull-timeCompany career page
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Role summary
Order to Cash Collections Specialist role in the Prague Business Service Center responsible for customer contact, collections activities, and account management across EMEA markets. This is a one-year fixed-term contract requiring fluency in Polish and English with relevant financial operations experience.
What they're looking for
- Bachelor's degree in Business Administration, Accounting, or Finance
- 1-2 years finance or accounting experience in a multinational company
- Collections experience required
- Business-level English and advanced Polish language proficiency
- Proficiency in MS Office applications (Excel, Word, PowerPoint)
- SAP system experience preferred
- Strong attention to detail and analytical capabilities
What you'll be doing
- Contact customers based on daily SAP FSCM worklist and document actions, payment promises, and disputes
- Conduct daily incoming and outgoing customer calls regarding collections matters
- Perform customer account reconciliation and follow up on dispute resolution
- Prepare remittances in Excel form for posting by Cash Applications team
- Escalate difficult cases to local markets and monitor resolution progress
Privacy & handoff
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