Mitarbeiter Kundenservice & Software Support (m/w/d) | Remote
ResMed · Bundesweit, DE
IT & SoftwareFull-timeCompany career page
RoleLantern re-checked this role's application link recently and it was active — the employer has not confirmed it directly.
Role summary
ResMed seeks a customer service and software support specialist to assist healthcare facilities with their software solutions via phone and ticketing systems. The role involves troubleshooting technical issues, documenting interactions, and collaborating with technical teams to resolve customer challenges across remote locations in Germany.
What they're looking for
- Completed vocational training or equivalent qualification in commercial, technical, IT, or healthcare field
- Experience with telephone-based customer service and direct customer interaction
- Proficiency with ticketing systems and structured documentation of customer inquiries
- Friendly, empathetic, and service-oriented communication style
- Willingness to work shifts between 06:00–20:00 hours, Monday to Friday
- Openness to learning new software products and technical processes
- Independent, structured, and solution-focused work approach
What you'll be doing
- Provide telephone support to customers regarding software solutions MD Ambulant and MD Stationär
- Analyze customer inquiries and develop appropriate solutions with clear documentation
- Advise users on technical and application-related questions
- Record inquiries, solutions, and outcomes in the ticketing system
- Collaborate with second-level support and other departments on complex issues
Privacy & handoff
This role links to ResMed's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.