Mgr Customer Service I

Amgen · Hyderabad, India

RoleLantern checked

CommercialFull-timeCompany career page

The apply link worked recently (not employer-confirmed).

Role summary

Amgen seeks a Customer Experience Manager to lead customer service and order-to-cash operations for the India hub. The role involves managing teams, delivering high-quality customer experiences aligned with global standards, and driving continuous improvement across service delivery and operational processes.

What they're looking for

Proven people leadership experience with team coaching and performance management
Customer-centric mindset with strong operational execution focus
Analytical and problem-solving skills with data-driven decision-making ability
Proficiency with digital tools, CRM/ERP systems, and performance dashboards
Cross-functional collaboration and stakeholder management capabilities
Change agility and continuous improvement orientation

What you'll be doing

Lead and manage daily operations of customer service teams to ensure high-quality experiences
Oversee order-to-cash activities including order management, inquiries, and dispute resolution
Monitor team performance using dashboards and metrics to identify improvement opportunities
Drive continuous improvement initiatives focused on process optimization and automation
Coach and develop team members while promoting Amgen values and organizational culture

Privacy & handoff

This role links to Amgen's own application system. RoleLantern records your interest and checks the link, but the application happens on the employer's site and status updates may not come back to us. Clicking apply does not mark you as applied automatically.

What RoleLantern checked

This role is listed from an approved source. RoleLantern checks that the application link is live and how recently the role appeared — the employer has not confirmed it directly on RoleLantern.

RoleLantern checked active

RoleLantern checkedNeeds clarity

Date posted16 days ago

Last source check1 day ago

Salary listedNeeds clarity

Location clearClear

Something look off? Let us know and we may ask the employer to verify it.

See how you match this role

Upload your CV to see which of this role's requirements your background supports, where there may be gaps, and what needs clarification. Private by default — we never sell your CV.

See my match