Marketing Operation & Omni channel Manager

Amgen · Tokyo, Japan

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CommercialFull-timeCompany career page

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Role summary

Amgen seeks a marketing operations manager in Tokyo to lead omnichannel campaign strategy and execution across digital channels. The role involves collaborating with regional and global teams to implement customer experience frameworks, manage marketing automation platforms, and coordinate campaign delivery. Requires 3+ years in pharmaceutical digital marketing, Japanese fluency, and expertise in CRM platforms.

What they're looking for

Minimum 3 years digital marketing or sales force effectiveness experience in Japanese pharma
Native Japanese proficiency and fluent English communication skills
Hands-on experience with CRM or marketing automation platforms like Veeva or Salesforce Marketing Cloud
Knowledge of omnichannel campaign design, journey mapping, and performance measurement
Bachelor's degree; Master's or MBA certification preferred
Demonstrated ability to influence and collaborate across matrixed organizations
Strong documentation, presentation, and cross-functional facilitation skills

What you'll be doing

Lead omnichannel campaign operation and execution across digital touchpoints with JAPAC and global teams
Develop campaign design processes and toolkits; advise stakeholders on marketing automation platform integration
Coordinate campaign execution between brand teams, agencies, and service centers; support KPI tracking and performance measurement
Formulate digital channel strategy aligned with global and local brand objectives based on industry research
Manage external vendor and service provider deliverables; oversee team budgets and OPEX forecasting

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Date posted30 days ago

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