Manager, Professional Services (Enterprise SaaS) | ELN

Dotmatics · Remote

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Role summary

Dotmatics seeks a Manager for Professional Services to lead a team of consultants delivering enterprise solutions, with focus on lab orchestration, laboratory automation, and instrument integration. The role combines people leadership, customer consulting, and technical expertise across the customer lifecycle.

What they're looking for

Experience leading professional services or consulting teams
Background in laboratory automation, instrument integration, or scientific workflows
Strong people management and team development capabilities
Customer consulting and commercial services management experience
Technical and domain expertise to guide complex implementations
Ability to establish standards, best practices, and repeatable processes

What you'll be doing

Lead technical and scientific professional services consultants on enterprise customer deliverables
Develop and scale lab orchestration services capability and implementation approaches
Collaborate with customers, sales, solutions, product, and engineering teams throughout engagement lifecycle
Build high-performing team, develop consultant capabilities and career paths
Coach specialists and establish best practices for repeatable lab orchestration implementations

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Date posted2 days ago

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